Privacy Policy

Account information. When you register we collect your name, email address, phone number, and a password (stored only as a secure hash by our authentication provider).

Order information. Shipping address, items ordered, order totals, and shipment tracking details. Payment card details are processed by our payment processor and are never stored on our servers.

Communications. Messages you send through live chat, contact forms, or support tickets.

Usage and marketing data. Pages visited, referring links, and — with your consent — advertising identifiers used to measure our ads (such as the Meta Pixel, limited to visitors in the United States).

We use your information to fulfill and ship orders, provide customer support, verify accounts, prevent fraud and abuse, send order and account notifications, and — only with your explicit consent — send email or SMS marketing about catalog updates, restock notices, and promotions.

We do not sell your personal information. We share information only with the service providers needed to operate the store: our payment processor (to complete your purchase), shipping carriers (name and delivery address only), our email/SMS delivery providers, and our advertising measurement partner (Meta) for visitors in the United States. Product names are never shared with advertising partners — only item codes and order totals.

We do not sell or share your phone number or SMS consent with any third party for their marketing purposes. Mobile opt-in data and consent are used only to deliver the messages you asked us to send.

We use a small number of cookies and browser storage items to keep you signed in, remember your cart, and remember how you first arrived at our site so we can measure our advertising. We do not use cookies to track you across unrelated websites.

When you start, complete, cancel, or fail a sign-in or account creation, we record the method used (email, Google, or Facebook), whether it succeeded, a general reason if it did not, the page you arrived on, the referring site, and any campaign tags in your link. Once a sign-in succeeds, we also store the email address and display name on that account. We never store passwords, sign-in codes, access tokens, your contact list, messages, private profile fields, or precise location, and an email is only recorded after a sign-in actually succeeds. This information is first-party, visible only to our own administrators, used to understand how people find and join High Point, and deleted automatically after 180 days. It is never used to send you texts or marketing without a separate opt-in.

Marketing emails are sent only if you explicitly opted in. Every marketing email includes a working unsubscribe link; clicking it opts you out immediately without signing in. Order confirmations, shipping notices, and account security emails are not marketing and will continue while you hold an account.

If you opt in to text messages from High Point Research Peptides, you consent to receive recurring marketing and informational text messages (such as catalog updates, restock alerts, and cart reminders) at the number you provided. Consent is not a condition of any purchase.

Message frequency may vary. Message and data rates may apply. Reply STOP at any time to cancel and stop receiving messages, or HELP for help. You can also email support@peptidehp.com for assistance. Carriers are not liable for delayed or undelivered messages.

We keep account and order records for as long as your account is active and as required by tax and record-keeping laws. Marketing consent records are kept until you unsubscribe, after which we retain only the minimum record needed to honor your opt-out.

Access to personal data is restricted to authorized staff, protected by row-level access controls in our database, encrypted in transit, and never exposed to other customers. No method of transmission or storage is perfectly secure, but we work to protect your information and will notify affected users of any breach as required by law.

You may review and update your account details in your account settings, change your communication preferences at any time, unsubscribe from marketing emails via the link in any message, or stop text messages by replying STOP. You may request deletion of your account by contacting us; some order records must be retained for legal reasons.

This site and our products are intended only for adults 21 years of age or older. We do not knowingly collect information from anyone under 21.

Questions about this policy or your information: support@peptidehp.com. See also our Terms of Service and store policies.